How to Start a Return or Exchange

If your order isn't the right colour, size, or what you expected, you can request a return or exchange within 14 days of receiving your order.

The easiest way is through your Tell Your Mother customer account:

1. Log in to your account at tellyourmother.com.au/account
2. Find the order you'd like to return
3. Select the item(s) and follow the prompts to submit your return request

Alternatively, email us at hello@tellyourmother.com.au and we'll help you from there.

Return Conditions

Items must be returned in original condition — unused, unworn, and with original tags attached. Sale items are excluded from our standard returns policy.

The cost of return shipping is at the customer's expense and is non-refundable, except in cases where we have made an error. We recommend using a tracked service, as items not received by Tell Your Mother cannot be credited.

Returns are processed within 5 business days of receipt. Refunds are issued to your original payment method. Should the item you wish to exchange not be available, a store credit voucher will be issued — valid for 6 months from the date of exchange.

Items That Cannot Be Returned

• Swimwear and underwear
• Personal care items (e.g. face masks or lotions)
• Sale items
• Gift cards

International Returns

If you are returning an item from outside Australia, please contact us at hello@tellyourmother.com.au before sending anything back so we can provide the correct return instructions. Any customs fees or duties incurred on returned parcels are the customer's responsibility.

Return Address

Once your return request is approved, please send your item(s) to:

Local? You're welcome to drop your return in to the shop.

Faulty Goods

We make every effort to ensure all items shipped to you are in perfect condition. In the unlikely event that you receive a faulty item, please email a photo of the fault to hello@tellyourmother.com.au before returning so we can assess it quickly. We will happily organise a replacement or a full refund where a replacement cannot be provided.

Nothing in this policy affects your rights under the Australian Consumer Law, including for sale items.

Out of Stock Items

Should an item be out of stock, we will advise you immediately and you will have the opportunity to cancel your order or we can help with an alternative product.

EU Customers — Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase under the EU Consumer Rights Directive (2011/83/EU), without giving any reason.

Withdrawal period: You have 30 days from the day you receive the goods to withdraw from your order.

How to exercise your right: Log in to your account at tellyourmother.com.au/account and submit a return request, or email us at hello@tellyourmother.com.au.

Effects of withdrawal: If you withdraw, we will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods or proof of return.

Exceptions — goods exempt from the right of withdrawal:

• Sealed goods not suitable for return due to health or hygiene reasons, where the seal has been broken (e.g. swimwear, underwear, personal care items)
• Custom-made or personalised items
• Gift cards

Note: Unlike our standard returns policy, sale items are not excluded from the EU right of withdrawal.

Model Withdrawal Form